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Phenom Central Privacy Policy

Effective Date: September 29, 2025

Phenom Central ("we," "us," or "our") operates the website phenomcentral.com (the "Website") and provides software as a service (SaaS) and software products designed for the entertainment industry (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our Services.

By accessing or using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or Services.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The types of information we may collect include:

  • Personal Identifiers: Such as your name, email address, postal address, phone number, or other similar identifiers.

  • Account Information: Username, password, and other details you provide when creating an account.

  • Payment Information: Billing details, credit card numbers, or other financial information is processed through third-party payment processors (Stripe.) We do not store any payment card details.

  • Usage Data: Information about how you interact with our Website and Services, including IP address, browser type, device information, pages visited, time spent on pages, and referring/exit pages.

  • Content and Communications: Any data you upload, submit, or share through our Services, such as user-generated content, feedback, or support inquiries.

  • Cookies and Tracking Data: Automatically collected data via cookies, web beacons, and similar technologies (see Section 7 for details).

  • Industry-Specific Data: For our entertainment industry-focused Services, this may include data related to projects, collaborations, or analytics tailored to media production, distribution, or management.

We collect this information directly from you (e.g., when you fill out forms or register), automatically through your use of the Services, or from third parties (e.g., business partners or analytics providers).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Services: To deliver our SaaS products, process transactions, and fulfill your requests.

  • To Improve and Personalize: To analyze usage patterns, enhance our Website and Services, and tailor content or recommendations to your preferences.

  • Payment Information: Billing details, credit card numbers, or other financial information is processed through third-party payment processors (Stripe.) We do not store any payment card details.

  • To Communicate: To send you updates, newsletters, marketing materials, or respond to your inquiries. You may opt out of marketing communications at any time.

  • For Security and Compliance: To detect, prevent, and address technical issues, fraud, or illegal activities, and to comply with legal obligations.

  • For Business Operations: To manage our business, including analytics, research, and development of new features for the entertainment industry.

  • For Other Purposes: As disclosed at the time of collection or with your consent.

3. Sharing Your Information

We may share your information in the following circumstances:

  • With Service Providers: Third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, or customer support. These providers are contractually obligated to use your information only for the purposes we specify and to protect it.

  • With Business Partners: In the entertainment industry, we may share aggregated or anonymized data with partners for collaborative projects or industry insights.

  • In Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • For Legal Reasons: To comply with laws, regulations, court orders, or government requests; to protect our rights, property, or safety; or to enforce our terms of service.

  • With Your Consent: For any other purpose with your explicit permission.

We do not sell your Personal Information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

In the event of a data breach, we will notify you and relevant authorities as required by applicable laws.

5. Your Rights and Choices

Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your Personal Information:

  • Access: Request details about the information we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your information, subject to certain exceptions.

  • Opt-Out: Opt out of marketing communications or the sale/sharing of your data (if applicable).

  • Portability: Receive a copy of your data in a portable format.

  • Restriction or Objection: Limit or object to certain processing activities.

To exercise these rights, contact us at [email protected]. We may require verification of your identity before processing requests. We respond to requests within the timeframes required by law.

6. Retention of Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Types include:

  • Essential Cookies: Necessary for the Website to function.

  • Analytics Cookies: To track and report on user interactions.

  • Advertising Cookies: To show relevant ads.

You can manage cookies through your browser settings. Note that disabling cookies may limit functionality.

8. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children. If we learn we have collected such information, we will delete it promptly. If you believe a child has provided us with information, contact us immediately.

9. International Data Transfers

Your information may be processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in compliance with applicable laws.

10. Third-Party Links

Our Website or Services may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Website or Services after changes constitutes acceptance. For significant changes, we may provide additional notice.

12. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

Phenom Central
9/171 Queen Street
Southport, QLD, 4215
Australia

Email: [email protected]

This Privacy Policy is governed by the laws of the State of Queensland, Australia, without regard to conflict of law principles.

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